Spartan Diesel Robbed Me! - Diesel Truck Forum - TheDieselGarage.com
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post #1 of 15 (permalink) Old 05-14-2009, 04:32 PM Thread Starter
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Spartan Diesel Robbed Me!

For so long I read of the great things Spartan Diesel achieved with their tunes. The huge power and better fuel economy really got my attention. I ordered tunes, air filter and delete for my F250 because of the success I read on this forum. I was very disappointed because the tunes did not work. Matt appologized and said sometimes the tunes won't download and he would send the tunes via ups. The tunes came and they still didnt work. I called again and he said the wrong vin number was matched with my tunes. He said he would send the correct tunes and I'm still waiting 5 months later. I've left voice mails, emails, and threads. Spartan will not return my calls. I paid almost $1000.00 and the tunes do not work. Not to mention the money for the delete pipe. Without the tunes I can't run the delete. I guess my recourse is legal actions so buyers beware.

FMFreight
2005 Ford Excursion 6.0 4x4 Banks Six Gun, Exhaust, K&N Filter
2008 F250 4x4 afe, JL Audio 13TW5/Evolution ZR/Slashv2, Custom "24 Asanti wheels, Nitto Terra Grapplers, "4 Skyjacker Lift
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post #2 of 15 (permalink) Old 05-14-2009, 04:37 PM
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Quote:
Originally Posted by fmfreight View Post
For so long I read of the great things Spartan Diesel achieved with their tunes. The huge power and better fuel economy really got my attention. I ordered tunes, air filter and delete for my F250 because of the success I read on this forum. I was very disappointed because the tunes did not work. Matt appologized and said sometimes the tunes won't download and he would send the tunes via ups. The tunes came and they still didnt work. I called again and he said the wrong vin number was matched with my tunes. He said he would send the correct tunes and I'm still waiting 5 months later. I've left voice mails, emails, and threads. Spartan will not return my calls. I paid almost $1000.00 and the tunes do not work. Not to mention the money for the delete pipe. Without the tunes I can't run the delete. I guess my recourse is legal actions so buyers beware.
I think you will find a quick response and explanation is forth coming. This is the first complaint I have ever read about!

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Last edited by smurfz; 05-14-2009 at 04:40 PM.
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post #3 of 15 (permalink) Old 05-14-2009, 04:57 PM Thread Starter
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I think you will find a quick response and explanation is forth coming. This is the first complaint I have ever read about!
Suprised me too. Matt was great when I talked with him on the phone. It's 5 months now and I'm waiting for tunes that work.

FMFreight
2005 Ford Excursion 6.0 4x4 Banks Six Gun, Exhaust, K&N Filter
2008 F250 4x4 afe, JL Audio 13TW5/Evolution ZR/Slashv2, Custom "24 Asanti wheels, Nitto Terra Grapplers, "4 Skyjacker Lift
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post #4 of 15 (permalink) Old 05-14-2009, 05:17 PM
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I would be pretty upset. 5 months and no tunes yet wow. Good luck with your quest

TDG MAFIA

04 Harley F250 c/c s/b: 06 headlights, 3'' rough county lift, Eagle 20's, 35'' tarragrapplers, 4'' turbo back magnaflow with cat/muffler delete, 6000k HID's, Recon line of fire/ mirror lights/3rd brake/&Tales,Studs/gaskets,Tuned SCT X3,STL strobe kit, Icon shocks,Dfuser Egr/ Egr cooler delete, 03 turbo
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post #5 of 15 (permalink) Old 05-14-2009, 05:37 PM
 
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Fred, we have now sent you the tunes 4 times total. 2 via email, and we have shipped you two separate SD cards, the last of which was shipped several weeks ago. We even re-wrote your tunes a second time after they were discarded off our network the first time because they were never downloaded.

Here's the UPS tracking number where we shipped the SECOND SD CARD 2nd day air to you last time, courtesy of us, and it was delivered. 1Z709e3x0242093355

The last time we shipped, I emailed you once and left 2 voicemails on your phone asking if you needed it shipped to your Chicago or Texas address and got no response- so after 3 days I shipped it to your Texas address, being the last place you requested it sent.

How can you say you get no response from us when you have made no (repeat NO) attempts to contact us since the last time I contacted you, and mailed out a 3rd SD card? Your idea of communication is to call repeatedly, leave annoyed voicemails that we didn't answer the phone, then you don't bother answering when I return your calls, and don't call or email back to my messages.

I know I've instructed you personally (several times I might add) on how to install the tunes onto this device, and I know you've corresponded with calibrations too.

I don't know just how far out of the way we are supposed to go for you on this, but I'm getting close to wit's end...especially when you come on here and accuse my company of "robbing" you. That's a line of pure bull**** and you damn well know it.

I'm just going to be totally blunt at this point. The reason the product does not "work" is because you have put absolutely no effort into attempting to follow the technical advice that we have provided you, nor to bother communicating with us when we go out of our way to ship you what you need free of charge in order to solve "technical" issues that are entirely composed of installation issues on your end.

I'm sorry if I'm coming across as an ***, but when you start a thread with a title like this, then threaten legal actions after we have went out of our way...don't expect much differently.

If you want this fixed, you need to ship us back the DashDAQ along with BOTH SD cards and I'll install it properly myself. And if you still want to insist the problem is on our end, I'll be more than happy to video everything from me opening the box to fixing the SD card, and mailing it back to you so everyone here can see for themselves.

Last edited by SpartanDieselTech; 05-14-2009 at 05:44 PM.
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post #6 of 15 (permalink) Old 05-14-2009, 05:43 PM
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I think this is a case of some one not reading instructions or knowing how to use a computer! I think the only problem is between the chair and the keyboard. This kind of stuff is really crummy, bad mouthing a company because your too stupid to read directions or follow instructions. I don't have one thing bad to say Spartan Matt and all those guys are top notch.

**Honestly I think this thread needs to be Deleted and the poster Banned!**



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post #7 of 15 (permalink) Old 05-14-2009, 05:54 PM
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This is the first bad thing I've heard about them so I'm pretty sure this is the end users fault just from logical reasoning. Curious to see the reply from the OP.

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post #8 of 15 (permalink) Old 05-14-2009, 05:57 PM
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Quote:
Originally Posted by fmfreight View Post
...I guess my recourse is legal actions so buyers beware...

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post #9 of 15 (permalink) Old 05-14-2009, 06:15 PM
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Im sure that Spartans side of this story is more correct than anyone elses but hell....I want to see the 24" asantis that are shown in the original posters sig.....wasnt aware of them making wheels for our trucks.....

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post #10 of 15 (permalink) Old 05-14-2009, 06:15 PM
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Did you check your Porch in Spring, TX????
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