New Ford Warr Info just released - Diesel Truck Forum - TheDieselGarage.com
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post #1 of 15 (permalink) Old 02-16-2010, 03:33 PM Thread Starter
 
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New Ford Warr Info just released

February 8, 2010

To: All Ford and Lincoln Mercury Dealerships
Subject: Aftermarket Modifications – Warranty Cancellation

BACKGROUND
Aftermarket companies (referred to as "tuners") attempt to increase an engine's torque and power output beyond the design limits which may cause powertrain failures. This is often accomplished by modifying the engine calibration (referred to as "chipping") but may also include modifications or adjustments to other components. Per the Warranty Guide that is provided to the customer and the Warranty & Policy Manual, failures resulting from modifications are not warranted by Ford Motor Company.

All powertrains are subject to warranty cancellation if a modification causes a failure. For the 3.5L EcoBoost technical service bulletin TSB 10-2-6 was published to enable your technicians to determine:

If a powertrain failure resulted from an unauthorized modification
If the engine, transmission, or entire powertrain warranty should be cancelled
Per the inspection process included in this TSB a Ford Motor Company inspector may assist with this analysis. When the inspection process clearly indicates that a failure was caused by an unauthorized modification/alteration the repair should not be completed under Warranty and, using the following process, the vehicle's remaining Engine, Transmission, or Powertrain warranty should be cancelled.

WARRANTY CANCELLATION PROCESS
To initiate a warranty cancellation on an affected vehicle, submit a warranty cancellation request form through FMCDealer.com. This on-line form can be accessed as follows:

FMCDealer.com
Select Parts & Service tab
Select Warranty Administration & Parts Return
Select Warranty Cancellation / Reinstatement Request Form
Complete and submit this form on-line.
Once the warranty is cancelled an OASIS message will advise all dealerships that the vehicle is no longer eligible for warranty coverage.

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post #2 of 15 (permalink) Old 02-16-2010, 05:30 PM
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I guess I won't tune our new SHO anytime soon, bummer.
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post #3 of 15 (permalink) Old 02-16-2010, 07:55 PM
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They have been saying something like that for quite some time now.... and so is dodge and chevy.

it sucks but I see where they are coming from so Randy can you buy a truck with NO warranty? I am sure they wouldn't but if so how much?

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post #4 of 15 (permalink) Old 02-17-2010, 03:05 AM
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we can tune the sho dont listen to that guy just trying to scare people and personally shouldnt be allowed to post that comment its taking away from our business pm if you want to talk about tunning
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post #5 of 15 (permalink) Old 02-17-2010, 04:23 AM Thread Starter
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Quote:
Originally Posted by o8fordcompletlystock View Post
we can tune the sho dont listen to that guy just trying to scare people and personally shouldnt be allowed to post that comment its taking away from our business pm if you want to talk about tunning
Are you talking about my post?

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"I wanna die like my grandfather, in his sleep, not like the other 4 passengers screaming in his car".
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2006 Harley F-350 Tor Red w/Black Flames SOLD
2005 Harley F-250 True Blue w/Med Blue Flames SOLD
2004 Harley F-250 Black & DSG 2/tone 6" Lift SOLD
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post #6 of 15 (permalink) Old 02-17-2010, 12:26 PM
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post #7 of 15 (permalink) Old 02-17-2010, 02:54 PM
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I do understand where ford is coming from, however how are they or i going to "prove the modification" caused the failure?

Also if i bring my truck in with 31k miles on it and it has a bad front hub will they deny my warranty because i have a tuner? Not that i care because i bought my truck used and assumed my warranty ran out at 36k miles....actually before that when my dpf fell off.
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post #8 of 15 (permalink) Old 02-17-2010, 03:55 PM
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They don't really have to prove the mod caused the failure, YOU have to prove it DIDN'T. They can go round and round with you about warrantee's, it's the risk you take when you alter the stock parameter's of the programming. "You got to pay to play!"

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post #9 of 15 (permalink) Old 02-17-2010, 03:59 PM
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and that is the thin grey line! So you then find yourself in a battle against a large corporation, in the end we all know who wins.

As i said i assumed that once the dpf fell off my warranty did also, so i doesnt matter to me.
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post #10 of 15 (permalink) Old 02-17-2010, 05:05 PM
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Quote:
Originally Posted by 1jeep View Post
and that is the thin grey line! So you then find yourself in a battle against a large corporation, in the end we all know who wins.

As i said i assumed that once the dpf fell off my warranty did also, so i doesnt matter to me.
Exactly, they can drag it out as long as they want, meanwhile your stuck looking for a way to work.....

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