I'm suing DP Tuner - Diesel Truck Forum - TheDieselGarage.com
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post #1 of 23 (permalink) Old 10-03-2007, 09:24 PM Thread Starter
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I'm suing DP Tuner

For giving me the ability to break the tires loose in 2nd gear at 20 mph. Their program inadvertantly performed the unfavorable "tread delete" on said tires. :P

Seriously though, here is my "HAIL to DP TUNER" and current story about my truck.

I was set on a chip a long time ago. However I bought an SCT because I need instant tunes... within the next few months I'll have a built tranny and hopefully big oil. I can't not have my truck for a week each time I need a program so with SCT I can just download them and install them on my truck right after installing each modification. An added bonus is that I can read/clear codes too with the SCT as well as run a live data logging program!!!

After aquiring my SCT, I ordered 2 tunes... stock PMT1 and 120 RACE. I downloaded the programs onto the SCT and it would not detect the key-on feature. I was pissed, called SCT, they said send it back and they'd fix it. Well they said they couldn't fix it and sent me a new unit. I call DP Tuner and speak to Diane, give her the new serial number off of my invoice and get the new tunes emailed to me. I download them and try to put them on my SCT - but it won't let me, it says the serial number is wrong and it aborts. CRAP! I send a message to Diane and determine that the invoice was WRONG!!! Ok, the next morning, as promised, Jody had sent me the new files before I woke up and I put them on my SCT. Problem is.... drum roll please.... key on is not being detected!!!

I'm upset at this point and ready to give up, but I keep at it. Over the past 2 days I've used a volts multimeter in every pin and I can tell you what each pin does, and which ones corresponds to the other. I follow all the wires to the PCM and make sure there are no shorts or grounds or open wires. I've had my truck apart for 2 days now (still driving it to work/school) with this mess hanging around. I do everything that SCT tells me to do, and then it clicks! Mech2101 (forget his actual name) posted a LONG time ago and I remembered about it.

It's practically common knowledge that a "chip" overrides a programmer, but my truck didn't have a chip, no wires, nothing appeared to be on the contacts! After everything I did, SCT said the only thing it could be is another faulty Xcalc 2. I can't believe that's true, so I sat for a second and thought about it. I haven't had my PCM out since about 18 months ago, at which point I didn't really know what i was looking at. It had contacts showing, and I reclled that they looked slightly different then what I've seen more recently after installing several chips. I've even taken pictures of the face of the contacts and had people say nope, no chip! Well I yank the PCM out, notice the contactacts look different then they're supposed to, and I notice a slight bulk on top to the rear of the contacts since I can get some light down in there since it's out of the truck. So I take the PCM apart, and low and FREAKING behold - there is an old "single file chip" installed on my PCM!!!! (This is where mech comes in)

So I put everything back together, start the truck up (make sure everything's correct), turn it off, install the program and make sure it blows smoke and then put my exhaust back on and then drive it!

It's sooooo much fun!
The trans shifts a bit better, definitely quicker, and it blows a TON of smoke. I lost about 2lbs of boost, but it builds quicker and pegs 26 and stays there. Another cool feature on the SCT is the speed governor. I put it at 60... just to make sure I don't go speeding at 100mph everywhere . It will go above 60... just won't accelerated really at all. You can choose 60,65,70..on up to 125 or no governor at all.

Thanks to DP Tuner for helping me and getting me my tunes 3 TIMES ASAP, with NO QUESTIONS asked, they set me up. I was able to contact them when I needed to, and able to speak with Diane directly. Finally, I'm sorry to EVERYONE that I told about my truck not having a chip, when in reality it did. I've already put pepper on my tongue, to blot out the taste of crow!!!

2001 F350 Platinum
12.0 @ 110 FUEL ONLY
11.62 @ 115.79 SINGLE STAGE
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post #2 of 23 (permalink) Old 10-04-2007, 01:17 AM
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It scared the ***** out of me when I saw your title!!!!!
But yes they are awesome to work with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

early 99 with some stuff on it
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post #3 of 23 (permalink) Old 10-04-2007, 01:22 AM
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Your title had me a little nervous. I thought this guy must be crazy. They are good people to work with. Great customer service.


'96 f350 cc dually, 5 speed w/ short throw shifter, stage 1 injectors, '03 sd intercooler, d66 turbo, DP Tuner F5 chip (stock, high idle, tow, econo, extreme) modified IDM, CCV mod, gutted EBPV

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post #4 of 23 (permalink) Old 10-04-2007, 02:03 AM Thread Starter
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- figured I'd put a spin on the ole' "Thanks DP TUNER" thread lol...

2001 F350 Platinum
12.0 @ 110 FUEL ONLY
11.62 @ 115.79 SINGLE STAGE
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post #5 of 23 (permalink) Old 10-04-2007, 02:09 AM
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hmm they steered me away from buying sct tunes from them, ah much confusion!

2006 F350 XLT 4x4
ARP Studs, Blocked EGR Cooler, MBRP 304SS Cool Duals, 03 Turbo, Coolant Filter Kit, PCM Flashed Back & Innovative Extreme Tunes - 13.3 @ 99
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post #6 of 23 (permalink) Old 10-04-2007, 05:06 PM
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Awesome Marty!!!

I am glad to hear you found the reason why it would not interface together. I see now it works just fine.

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post #7 of 23 (permalink) Old 10-07-2007, 12:13 PM
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I was about to send Jody an e-mail and offer to testify on his behalf.
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post #8 of 23 (permalink) Old 10-07-2007, 08:55 PM Thread Starter
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^ I would too now.

POWERSTROKE - They have several products and most likely with your setup something different was a better choice!

I'll likely stick with the SCT way of installing tunes since I can get tunes emailed to me immediately, until I reach 400 hp...

At which point I'll switch over to a multiple position chip so I can keep it tuned lower and only use the 400 hp when I need it... like @ the track, or when a ricer pulls up!

2001 F350 Platinum
12.0 @ 110 FUEL ONLY
11.62 @ 115.79 SINGLE STAGE
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post #9 of 23 (permalink) Old 10-09-2007, 09:58 PM
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...ya i think i remember ya a while back arguing with some of us 6.0 guys bout your truck must be chipped to run so fast! ...glad you got it all straightened out and good luck with the buildup!

1st murdered out 2011 F250 CC SB Fx4 lariat
2008 F250 CC SB 4x4 lariat dark stone, s&b intake, 5" flo pro straight pipe, 7" flo pro tip, sct livewire custom tuned by Eric @ IDP
Previous Rides:
2003 F250 CC SB 4x4 lariat centinneal black on black modded up
2001 F250 CC LB 4x4 xlt maroon lifted up
1997 F150 EC SB 4x2 xlt red
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post #10 of 23 (permalink) Old 11-01-2007, 03:29 AM
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cool beans!
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