ATS turnaround time??? - Diesel Truck Forum - TheDieselGarage.com
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post #1 of 25 (permalink) Old 07-22-2006, 02:52 AM Thread Starter
 
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ATS turnaround time???

:shrug: I am curious on some other peoples expierences with ATS diesel. Is it common to wait over a week for them to email a basic tune(that is after they have all the information)? I bought my programmer 2 weeks ago and I have a glorafied plastic door stop. I am just curious on other peoples expierences as Tadd was always great at Rocky mount diesel but I am about to get a refund as nobody can seem to give me a straight answer on WHEN I will get my product. So question is since they won't answer the question what is your expiernces with ATS diesel? Kinda wishing I went with Innovative right now live and learn.
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post #2 of 25 (permalink) Old 07-22-2006, 03:56 AM
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I've called and left over 5 messages and they never return a single phone call, they have big injectors that have proven them selves, but was forced to go else where.

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post #3 of 25 (permalink) Old 07-22-2006, 06:00 AM
 
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took just over ten months to get mine taken care of. i was promised calls from clint and everyone else that works for ATS. good product poor service.
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post #4 of 25 (permalink) Old 07-22-2006, 06:04 AM
 
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I have also had bad customer service from ATS. No return phone calls and a month wait to have tunes tweaked each time with the end product not even usable, things that were supposedly sent right away I waited several weeks for. After checking the shipping dates, I was lied to about when my items actually went out.


Some have had good luck with them, I however have not.
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post #5 of 25 (permalink) Old 07-22-2006, 06:31 AM Thread Starter
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thanks all looks like im not the only one.

Looks like I will go ahead with returning my product then and going elsewhere as I don't want to get into a huge bag of worms and end up going to colorado to speak face to face.

Thanks all
Steven
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post #6 of 25 (permalink) Old 07-22-2006, 06:39 AM
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before people start making a big deal about this, the easiest thing todo is walk away from the vendor that won't help and find a vendor willing to work with you. I personally like Innovative diesel, but that is my opinion, others have there own. Find one that works for you.

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post #7 of 25 (permalink) Old 07-22-2006, 08:04 PM
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Their customer sevice leaves alot to be desired. I bought their stage two injectors and had a running problems wich I talked to tadd about 4 months ago and he was going to send a tune to correct it. after many phone calls and e- mails I give up and will give my busness to innovative diesel and lipd. I think all ats cares about is getting you money because after they make the sale customer service is non existent. Jason

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post #8 of 25 (permalink) Old 07-23-2006, 03:25 AM Thread Starter
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Well I have already contacted DJ diesel and Innovative and will be getting tunes from both and try them both out

I will be calling ATS and having my charges changed to only the programmer as I have it and can get rolling now. Really sad as I had planned on buying a turbo and injectors from them. Looks like business goes elsewhere.
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post #9 of 25 (permalink) Old 07-23-2006, 03:38 AM
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You can't go wrong with either one of of those vendors. As far as injectors and turbo check out beans diesel performance. Jason

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870.8 TQ 13.2 @101 w/stock turbo and a set of 190's
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post #10 of 25 (permalink) Old 07-23-2006, 04:15 AM Thread Starter
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Injectors I will probably go with Piers as they do alot of work for me. I just know that the ATS ones did dang well in Tadd's truck. I am watching beans but just looking at the surge issues that are on the 03 trucks. I just figure with the mods I am doing I am scrapping my warranty so might as well scrap it good..
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