Ats - Diesel Truck Forum - TheDieselGarage.com
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post #1 of 90 (permalink) Old 08-16-2007, 02:42 PM Thread Starter
 
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Ats

I was sorry to see the thread get closed yesterday. I've heard a lot of bad stuff about ATS and I feel that it's only right to get your gripes out onto the forums. How else will we know who to deal with? There are a lot of shady people out there and now hearing that ATS has to have an attorney on site 3 times a week dealing with "legal matters" raises a red flag. As for threatening people with legal action..what a bunch of bologne. Not good advertising for ATS I'm sure. I won't be buying from them for fear attorney boy will sue me if things go wrong!
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post #2 of 90 (permalink) Old 08-16-2007, 02:50 PM
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i just wont by anything from them no matter what.:

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-Curtis-

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post #3 of 90 (permalink) Old 08-16-2007, 02:58 PM
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I dont want to go down a bad road, but I know quite a few people that have worked there at one time or another... The ATS of 7 years ago is long gone, the ATS of today is a scary place...

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post #4 of 90 (permalink) Old 08-16-2007, 03:57 PM
 
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Customer Service?

ATS doesn't have the best reputation when it comes to standing behind product, but not knowing both sides of the issue may be a big factor in how we perceive the situation. Mr. Lawyer getting his nose into it leads me to believe that ATS is a fault here. Not to be "slanderous" or "insulting" in any way, but Stewart the lawyer came off like a whining little kid! Are we just out of law school? I hope his problem is resolved before it has to go to litigation. Good luck Cali.. TP
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post #5 of 90 (permalink) Old 08-16-2007, 04:27 PM
 
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Cables, Stewart
ACTV
38583



Business Information




Phone

Fax


(303) 722-1624




Firm Name

McNamara Law Firm PC

Business Address

1035 S Gaylord St

Denver
CO
80209-4635



Admission Date
Last Status Update


05/16/2007
May 14, 2007



I copied this from a website that gives attorney information. Notice the "May 16, 2007 Admission Date".
Newbie.

I'm sure that the admin here at TDG had no choice but to lock the thread. I wouldn't want to deal with an attorney like that either.
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post #6 of 90 (permalink) Old 08-16-2007, 04:29 PM
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Just so we can set the record straight here. ATS is a company that stands behind it's products and value's it's customers above all else.

Unfortunately, we do have an attorney here on site, to deal with situations just like the one that had been posted. I would like to say that we live in an society of trust where handshakes and pride are what we live on and still mean something. But it's not that way anymore. We now have to protect our selves, and in by doing so, we can help the people that need and deserve the help.

With this "Situation" that occured, a customer broke not one, not two, but three billet input shafts and a flexplate. And broken shafts are clearly not covered by our warranty, nor have they ever been. But the thing that our friend failed to mention, is that we replaced the first two shafts at no cost for the shaft and repaired the transmission at little cost considering the extent of the damage to the transmission and the torque converter. At that point, if we wanted to, we could have simply explained to him the bounds of our warranty and washed our hands of it. But that is NOT what happened.

We stand behind our products, and our customers. We are all diesel heads too, just like everyone here. In no way, do we want to see one of our customers broke down, we don't wanna see one of our diesel friends broke down. Plain and simple.

And as far as our warranty, we post it up for all to see and read. Truthfully, our warranty is spelled out the way it is, to allow us to be the good guys, and to protect the company from people who want nothing more then to bring someone else down.

I hope that everyone here will take into account, that this story goes much deeper then ATS is just being the bad guys, and I will have more to follow shorty, explaining exactly what happened so you can make your own decision based on the facts. We didn't build this company on the morals of taking everyone for what they are worth. We built this company on pride, hard work and the love of diesel's.

I truely enjoy everyday that I get to come to work and talk to you guys, it's my passion, and ATS's passion. And it pains the company and myself to see someone try to undermine the relationship that we have with our customers and the diesel community by posting half truths and hatred, because that's not what we're about, and if we didn't care, I wouldn't take the time to post this.

If anyone has any questions, feel free to ask, we are here and listening. Stay tuned for more answers.

Cheers,
Wade

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post #7 of 90 (permalink) Old 08-16-2007, 04:39 PM
 
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The complete story...

Here we go again. We’re dealing with a person who thinks that he’s entitled to special privileges just because he knows of the diesel forums and threatens he’ll go post all of the bad stuff about ATS that he believes he’s experienced.

How about I tell you the rest of the story – the part that Craig seems to have neglected to tell everybody on all of the forums. Of course he’s not going to tell you of the abuse that he’s put his truck through, or the fact that ATS has helped him out before.

Why on earth would anybody neglect to tell you the rest of the story do you think?? Perhaps it’s because of the fact that 99% of all negative attitudes towards ATS are there because of some disgruntled customer posting exactly what Craig has WITHOUT telling anybody the COMPLETE story, for if he had told the complete story, people would know that he’s just full of hot air without a leg to stand on.

So, as the story goes, when Craig bought his first transmission on October 6, 2005, he purchased it with a billet input shaft, Torque Converter, and Commander. Lots of people upgrade to a billet input shaft because as everybody knows, stock shafts leave something to be desired in the strength department.

Just so you are aware, because we at ATS shoot straight, there was a problem with the Commander in February, 2006. We sent out a CoPilot box to replace the Commander – an upgrade that we didn’t charge for, and sent a UPS return tag to send back the defective Commander.

In March, 2006, Craig wanted to upgrade his Arcflow to the new, later model because he didn’t like the early model – we sent Craig a replacement on March 13, 2006 with a UPS return tag to send back the early model Arcflow. We replaced the Arcflow 1 year, 5 months later, at no charge, and didn’t even charge shipping to him.

We tried to get the defective Commander and early model Arcflow back from Craig until April 17, 2007 – 14 months later. We finally had to send him to collections because he refused to return the defective part to us. We STILL have not received these items back.

So, anyway, on or about September 25, 2006 Craig broke the ATS Billet Input shaft in his transmission – nearly a year after installing the original ATS transmission. As most people know, if there is a defect in a product, the defect typically shows up immediately – not a year later. We covered the broken shaft (although we didn’t have to because of the terms of our warranty) – Craig upgraded to a full billet transmission at that time, wherein he purchased the ATS Billet Intermediate and ATS Billet output shafts.

Also, Craig broke a stock flexplate… now he has a Billet Flexplate. I’m not sure what he was doing at the time, but I’m sure it was something on the lines of washing his truck or pulling out of the driveway when it happened… Wouldn’t we all like to know?
So, now Craig has broken another ATS Billet Input shaft… He was driving around the block after washing his truck the first time he broke a shaft (after driving the truck for nearly a year), and this time, he was merely getting on the highway to go to work. We told him that regardless of anything, he would have to pay labor and shipping. We would assess the damage here and let him know what the cost would be to return the transmission to ATS standards. He told us that we would be covering the transmission under our ATS Warranty – period! At that time, we told him that we have our procedures and that before any determination was made, we would need to inspect the transmission. This wasn’t good enough and he demanded to speak to Clint.

The location of our warranty on www.atsdiesel.com is, and always has been at www.atsdiesel.com/warranty. It can also be found under the Technical Information page for all Transmissions and Torque Converters on our website. Although it’s true that our warranty has matured over the years (such as adding clutch pack failure coverage regardless of circumstance for ATS Extreme Transmissions) , as it has always been stated, since 2003:

“Transmission shafts are not covered by warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft”

What this means, in short, is that EVERY shaft has a limit – because it’s Billet does not mean that it’s unbreakable – it means that if you do break it, you’re trying way to hard (i.e. abusing your transmission).

We have an attorney on site a few days a week. As ATS is a quickly growing company, we, like any smart corporation, have legal representation. Ours just happens to come on-site every week so that we may be able to deal with issues from graffiti on the building walls to employee issues to issues such as this one. As some have stated here and elsewhere, you may just end up speaking with him if you try to defame ATS in a manner such as this – if you have an issue, make sure you are telling the whole story. If you have a valid warranty claim, you WILL be taken care of.

We at ATS are not infallible – we’re human beings, and as such, we make mistakes sometimes. We take care of our customers first and foremost. It just happens that you almost never hear the good, and most certainly always hear the bad.

The reason that ATS is growing so rapidly is do to the fact that we manufacture superior products, and our customer service is absolutely the best that can be had. Companies cannot grow without customer service and support, and as such, the offer to Craig still stands – get the transmission back to ATS for assessment of damage and we’ll tell you what it’s going to take to get the transmission back to ATS standards. It’s not going to be free, but it will be fair.

Now you have the complete story.

Joel Richards
ATS Diesel Performance, Inc
800.949.6002
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post #8 of 90 (permalink) Old 08-16-2007, 04:46 PM
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Isn't the internet amazing?

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post #9 of 90 (permalink) Old 08-16-2007, 04:51 PM
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As long as we keep it civil this thread will stay. While everyone wants everything out on the table I will use this as a warning to those who are, or thinking about signing up under new names to express their feelings, good or bad. Some of the members here have already tripped the software that detects members signed up or using the same computer. These members will loose their privilege here at TDG if this continues. Let's be far and straight forward. Thank You!
post #10 of 90 (permalink) Old 08-16-2007, 04:56 PM
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Quote:
Originally Posted by fordt
Some of the members here have already tripped the software that detects members signed up or using the same computer.
This is one of the reasons deals can't be closed with a handshake anymore. A cryin shame if you can't stand behind your word.


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