thumbs down "elites" customer service..... - Diesel Truck Forum - TheDieselGarage.com
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post #1 of 33 (permalink) Old 09-01-2007, 06:52 AM Thread Starter
 
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thumbs down "elites" customer service.....

Elite statrted off as a great company to deal with, i spent a ton of ching and referred tons to them....

customer service has went to :shrug: :shrug: i cant start my truck in the morning on there extreme tune.... and cant seem to get a new tune from Tad....i call leave messages no returns....get run arounds on shipments, then get pissed and leave a pissed message, get a return call blamming the problem on an ex partner.....fine, im cool with that, lets forget about the past.....i call three days in a row leaving messages, need a new tune, need some tech questions answered and want to order up a turbo and possibly nos..... no return call, no return call, he is busy building injectors no return call..... i give up... finally tell his helper im going someplace else.... no call from Tadd.... so Tadd here is ur message.... i really was happy with u guys.... not sure what happened, too big too fast? either way im done with u guys and anyone i talk with from now on will be refferred to another company....

i have never in all my years of motorsports posted ANYTHING negative about a company untill now.... good products, the worst customer service i have ever experienced......
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post #2 of 33 (permalink) Old 09-01-2007, 07:32 AM
 
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wow man, that really sucks. ive really been thinkin about orderin up some stuff from elite for my truck, but now im just not sure. my family has owned several resturants over the years and in know how big a part good customer service plays. i hope you get everything worked out
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post #3 of 33 (permalink) Old 09-01-2007, 02:32 PM
 
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i called them about some duramax things and the one guy answer the phone didnt know any of the products or prices. the one guy was out till the next week and i would have to called back so i went out and bought though someone else
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post #4 of 33 (permalink) Old 09-01-2007, 10:36 PM
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I dont know what to say guys... maybe nothing at all... but I have been a big proponant of Elite Diesel from the get go... I hope its all just growing pains, because Tadd is a hell of an engineer, a very smart guy, and a big family guy...

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post #5 of 33 (permalink) Old 09-02-2007, 07:39 AM
 
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i would really like to get some stuff from elite, it seems like they really know what they are doing, and i to hope that its just growing pains and they get it all sorted out so i think ill just wait for a while and see what happens
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post #6 of 33 (permalink) Old 09-02-2007, 03:40 PM
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Quote:
Originally Posted by fwdcummins
i called them about some duramax things and the one guy answer the phone didnt know any of the products or prices. the one guy was out till the next week and i would have to called back so i went out and bought though someone else
You seemed to be insulted by this, look at it from the other end of the room. He could have pulled product ideas out of thin air and sold you something that would not be the best for your application. But he chose to be honest (something you dont find a whole lot of these days) and told you to call back. To me that is great customer service! Just my 2 cents.
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post #7 of 33 (permalink) Old 09-02-2007, 09:37 PM
 
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i asked for a price and he didnt know
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post #8 of 33 (permalink) Old 09-05-2007, 06:56 PM
 
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I called and spoke with someone and he was real nice, i asked to speak with Tadd and he said that he was writing tunes and was hard to get a hold of him but if i wanted i could leave a message and he would get back to me when he could.

He also said something about their shop being moved so it will be alot easier when they are all settled in their new place..maybe thats the source of some of the problems you are having with them right now?
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post #9 of 33 (permalink) Old 09-05-2007, 07:07 PM
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i went threw/ am going threw the same thing hotpursit, it took me 3 monthes to get help the first time i had a problem, all i can say is be persistent. my buddys 2000 with an EDGE programmer is side by side with my pickup, i think thats unacceptable but i cant get anythin from these guys to help make my truck run right.

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post #10 of 33 (permalink) Old 09-06-2007, 04:34 AM
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I am going through the same thing with Elite Diesel. All of the products that i have got from them work great and work very well together but there customer service stinks.

2006 F-350 regular cab, Stage 3 Elite injectors, VGT-SS Elite turbo, Stage 1 Elite fuel system, 5" magnaflow t/b, AFE stage 2 intake, Accufab power elbow, Spearco intercooler,NOS with help from DJ(he's the man), Suncoast tranny, Caltracs and SCT insanity tune from Elite, Autometer guages, best 1/8 mile 7.09 @ 98 on the bottle, 1/4 mile to date 11.51 @ 117mph. Best 60' is1.53. 790 rwhp and 1286 torque on Dunbar's dyno 2-2-08 at Suncoast.:nitrous:
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