I am going round-and-round with the dealer I bought it from (indie, not Ford). So, this will help. Their statements and the fact that it needs a new motor according to Ford are now about to bite them in the ***... and I still need a reliable truck at the end of all this.
In a nutshell, I bought the truck, the dealer took over a month to ship it to me and we ended up sending our own driver out there to pick it up. He barely made it 100 miles and there was an issue with the steering and a loud bang/pop and a lot of smoke at that point. We got it towed to a Ford dealer in Harrisburg, PA and they did some diagnostics and after the dust settled, they recommend a new motor. Something about cylinders 2 and 8, and 2 having 20% (would need to do a manual on all to check for sure). They found the glow plug harness left out of the valve cover. The pinch bolt on the steering column had backed out.
Shouldn't the tech at Hoffman Ford have pulled the history and seen that? I'm still kinda new to diesels and haven't had to deal with any of my other cars much on this level at all (so I'm not a complete idiot, just partially :wave )
I have the proposed invoice for over $16k for a new motor and a few other things (just no way to attach it)... which shouldn't be necessary when I was assured by the dealer that:
Non-Smoker Passed Thorough Dealer Inspection Have Original Manuals No Known Mechanical Problems
"Everything works properly. Overall this LUXURY truck is fun to drive. It's very solid, great at handling and clean. With all highway mileage, this boy is truly in great shape."
I'll admit that I shouldn't have trusted their word and had it inspected by a 3rd party, but with as many PowerStrokes as they sell and other diesels, I figured it wouldn't be an issue. Plus, they have almost 100% good feedback as far back as I can see (unless they've changed ID's and done some shady stuff... which I'm starting to think may have happened). #LessonLearned
Aside from us sending them a letter to try to either get our money back completely for the truck or just getting them to pay Ford to replace the motor and get it back on the road, I don't know what to do (it's a nice truck aside from the engine issue based on what little I and my driver could tell)... I'd rather just start fresh with a new truck at this point--well, a different truck (I can barely afford to deal with tihs, much less brand new). If I do get another truck, I'll go for a 450 this time because of the tow rating and a few other features.
I don't know if/when I'll ever be in your area, but if I am... at least the first round is on me!
The entire engine looks like it was completely overhauled in April 2010. New block and head... all in all total repair was $10,027.76. That's a little more than "no known mechanical issues". Any Ford dealer would have been able to see this information after the repair was made.
If the truck only made it 100 miles, even if there was "NO WARRANTY" they can still be held liable if they tried to cover up something major like this. I would threaten a lawsuit... 100 miles and you need a new engine is BS.
Edit: trying to put the pieces of the puzzle together here... When did you buy the truck? Bedford may have really botched the engine repair if you are having the repeat issues with compression on same cylinders. Might also inquire about guarantee on warranty repair.
Thank you times-a-million! I think this will be an ICBM-sized nail to put in their coffin. Originally, after it happened, they asked for the keys, title, and paperwork back from our driver and told him they were going to refund our money (but luckily he held onto the title so that we would be able to at least hold them to it... now they're trying to back out).
We lawyered up as soon as the Hoffman tech said that we needed a new engine and he's going to try to start with a letter. If that doesn't work, then we will sue for sure.
The one thing that's killing me is that I'm heading home for R&R on Friday and my wife and I are supposed to take my son in the 5th wheel while I'm back in the states... but that's out now. Luckily this part of the monkey dance will be over by April.... I just hope the truck issue is done long before then.
I do sincerely appreciate your help. Thanks again!
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