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Junior Member
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33 Posts
Discussion Starter #1
Last Friday, I took my truck to the dealer with a service engine light. They said they needed it to sit in their bay overnight to be able to work on it while at ambient temperature. I left it with them Monday afternoon. On Tuesday, I was told that the DEF tank had a crack and that was what was causing the service engine light. On Wednesday, I was told that the tank had arrived, but that it was a 10 hour job and wouldn’t be ready until Thursday. This afternoon, the service advisor said they almost have it out. Almost? They should already have it out and be re-installing the new one. I asked (over the phone) if it would be ready by the end of the day and she said they were doing their best. I didn’t have a good feeling about our conversation, so I went there after work. I told her that I didn’t have a “warm and fuzzy” feeling about what was happening. I told her I understood that there can be issues, but that I really needed my truck for the weekend and that next Thursday, I needed to be towing my RV to south west Florida on vacation. I left and went to Lowes for some things. The service advisor called and said they has found a broken nipple on the DEF pump and would have to order a new pump. Something did not sit right with me so I went back to the dealer. I asked if they broke the pump or was it broken when they removed it? She said it was broken when the tech removed it. I asked to see the tank and the pump. I expected to see an 8 gallon tank that holds the DEF, but this was a black cylindrical tank that maybe would hold 2 quarts. The pump was a bluish green color and had a plastic hose nipple broken on the front end. I’m no dummy and have done a lot of my own vehicle maintenance in the last 50 plus years. I’ve broken my share of hose nipples. However, I’m not accusing anyone here. I just doubt the story. So, now comes the worst part of this. No new pump until Monday afternoon. So my truck will sit nearly 4 more days before anything happens to it. Then, what will they break when putting it back together? I’m not real confident in their capability. I’m not into bashing dealers, but something is bothering me about this experience. Call it a gut feeling, if you will. Maybe all of this is perfectly innocent. I’d like to know why they can’t get a pump overnight? I can get anything overnighted to me. If that pump nipple was broken, would it have leaked DEF? My truck is kept in my garage every night and I keep the floors clean. If anything was leaking, I would have seen it and investigated. Nothing has leaked from that truck.
What do you guys think? Is this a competency issue? Do I have a reason to be worried?
 

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Junior Member
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9 Posts
Something isn't right for sure. Next step is to call Ford customer service and tell them this service dept. is jacking you around! In the meantime talk to the dealership man in charge, sometimes it helps. I went thru this a long time ago and after telling the dealership mgr. he jumped up out of his chair and raced into the service dept. after a thorough ***** chewing, I had my truck back in 2 days all fixed up and washed and detailed. Reps to him for not letting the service dept. treat customers like that. Good luck, but don't keep going along with this horse****, follow your gut, it never lies.
 

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Junior Member
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33 Posts
Discussion Starter #3
Hey Larry, I did have a discussion with the service manager and they did get me fixed and back on the road. However, I don't trust them and will never go back there. The code in my computer was: P2043 - Reductant Temperature Sensor Circuit Range/Performance. They replaced the tank with the sensor, but also had to replace the pump. There was nothing in the paperwork about replacing the pump. When I went to pick up the truck, I asked about the DEF Fluid. Was it replaced, added some? The service lady told me it was filled up and there was no charge. I didn't check until I had left, but the message center said less than half a tank! Another lie!
 
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